Refund Policy
Last updated: October 5, 2026.
1. Subscription Cancellations
VowProof LLC offers recurring subscription plans billed on a monthly or annual basis. Earlier promotional cohorts (Founding 50, Early Member and the beta cohort) are closed; their members keep the pricing they were granted, including the one-time payment plans held by some beta-cohort members. New one-time or discounted cohort pricing is not offered. You may cancel a recurring subscription at any time from your account settings.
- Your account remains active through the end of your current billing period.
- Recurring subscriptions auto-renew at the end of each billing period unless you cancel before the renewal date. One-time payment plans do not auto-renew.
- You will not be charged again after cancellation of a recurring plan.
- No partial-period refunds are issued for cancellations.
- One-time payment plans are non-refundable after purchase, except in the event of service discontinuation as described in our Terms of Service.
2. Free Trial
New subscriptions include a 30-day free trial. Your payment method is collected at signup but you will not be charged during the trial period. If you cancel before the trial ends, no charge will be made. If you do not cancel, your subscription will begin and your payment method will be charged automatically.
3. Billing Errors
If you notice a duplicate charge, a charge after cancellation, or another billing error, contact us within 30 days at support@vowproof.com. We will investigate and issue a refund when a charge was made in error.
4. After Billing Starts
Once your trial ends and billing begins, we do not offer refunds for unused subscription time. You may cancel at any time to prevent future charges.
5. E-commerce Add-on
The e-commerce add-on (connecting an online store) is billed separately from your plan. The free period applies once per platform: your studio's first connected store on each platform (for example, your first Shopify store) is free for its first 90 days, and later stores on that platform are billed from the day they connect. The add-on costs USD $10 per store per month. Disconnecting a store cancels its add-on billing immediately, with no further charges. Add-on charges are not refunded, including for the remainder of a month after you disconnect, except when a charge was made in error.
6. How to Request a Refund
Send your request to support@vowproof.com and include:
- Your account email address
- The reason for your refund request
- The date of the charge
We aim to respond within 2 business days.
7. Contact
Questions about refunds can be sent to support@vowproof.com.